Mercure Exeter Southgate Hotel, Exeter
About the Hotel
Mercure Exeter Southgate Hotel is a contemporary four-star hotel situated in the heart of Exeter, boasting exquisite views of the historic cathedral and the surrounding Devon countryside. The hotel is a stylish red-brick building featuring neo-Georgian elements and offers convenient access to the city's main attractions. Its central location provides easy access to shopping areas, the historic quay, and local amenities. Known for its unique combination of modern comforts and historical ambiance, the hotel promises a quality stay for both leisure and business travelers.
Location
Mercure Exeter Southgate Hotel enjoys a prime location within the upmarket Southernhay district, making it an excellent base for exploring the historic city of Exeter and the scenic South Devon coast. The hotel is situated within walking distance to key attractions such as Exeter Cathedral, the shopping areas of Princesshay, and nearby parks. Exeter International Airport is approximately 6 miles away, and the hotel's central position ensures convenient access to major transport points in the city.
Rooms
The hotel features 156 well-appointed bedrooms that offer a variety of accommodation options, including classic, privilege, suite, interconnecting, and accessible rooms. Each guestroom includes essential comforts such as free WiFi, air conditioning, and Freeview TV. Rooms also provide facilities for making tea and coffee, along with additional amenities like bathrobes, complimentary bottled water, and newspapers. Many rooms offer inspiring views over Exeter Cathedral, Southernhay, and the lush Devon countryside.
Eat & Drink
Mercure Exeter Southgate Hotel has a large restaurant that showcases a neo-Georgian design, complemented by upholstered chairs and banquette seating. The diverse dinner menu includes a range of contemporary British dishes, featuring locally sourced meat and fresh seafood, as well as popular options such as salads, fish and chips, steaks, pastas, and curries. Guests can request cooked-to-order options like omelettes or kippers for breakfast, ensuring a personalized dining experience.
Leisure & Business
Guests can take advantage of the hotel's comprehensive leisure and business facilities, which include a fitness center, an indoor swimming pool, a sauna, and a hot tub. The hotel is equipped with meeting facilities that can accommodate up to 120 people, making it suitable for corporate events and conferences. Additional amenities include a 24-hour gym, dry cleaning/laundry services, and internet access throughout the property.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Paid parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Baggage storage
- Locker room
- Elevator
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Yoga class
- Sports trainer
Guest Parking
- Electric kettle
Services
- Pet amenities available
- Room service
- Housekeeping
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Children's menu
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Spa lounge
- Sauna
- Jacuzzi
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel offered a quiet and spacious stay with good size rooms and comfortable beds, though limited bathroom facilities. The service was a mix of friendly and helpful staff, but with a few tired individuals. The location was fairly peaceful outside the city with some crowded areas. The dining experience ranged from shambles to satisfactory. Overall, a comfortable and friendly place with some room for improvement.
The hotel had spacious rooms on the ground floor but with worn furniture, noisy air conditioning, and an uncomfortable bed. The staff was attentive and able to assist effectively, although they could benefit from additional training in customer service. The location was disappointing due to being crowded with local monthly members, not just hotel guests, and there were unauthorized transactions on the billing. The dining experience was lacking with limited fresh options, and the facilities seemed disorganized.
The hotel is centrally located, offering easy access to shopping areas and attractions. The rooms are in need of renovation and warmth could be an issue. The hotel charges a high fee for parking, and the pool and gym have limited hours due to staffing challenges.
My stay at the hotel was a mix of good and not-so-good experiences. The room was excellent, but there was a moldy odor from surrounding rooms. The service was a bit hit-and-miss, with some staff being very helpful while others were rude. The location was excellent for my needs near the Cathedral, but there were some cleanliness issues. The dining was decent, but lacked variety in fruit options. Overall, a stay with highs and lows.
My stay at the hotel had its ups and downs. The location was perfect for exploring Exeter and the surrounding area, with just a short walk into town or down to the quay. The rooms, however, had some issues like a pothole by the bed and a large cobweb in the archway. The dining experience was a bit disorganized, but the staff did their best to provide good service under tight deadlines.
My stay at the hotel had its ups and downs. The rooms were comfortable and clean, but they showed some signs of wear and tear like peeling wallpaper and drink splatters on the wall. The bedding was cozy, and the shower was spacious. However, it was a hassle to get a hairdryer as we had to ask three times and fetch it ourselves three hours later. The service was a mixed bag, with an issue of being overcharged compared to the advertised rate on the website. On the bright side, the location was excellent, conveniently close to the Cathedral, shops, and the charming Quay. The dining options left much to be desired, with limited choices and uninspiring fruit options. Despite the setbacks, the Southgate wasn't all bad, boasting good public areas and proximity to various upscale boutiques and restaurants nearby.
The hotel was surprisingly quiet, but I found hairs in my bed and shower. The location is amazingly central, perfect for a short stay in the city. The dining experience was mixed, with an excellent breakfast but disappointing replacement options. Service was slow at times and lacked staff availability.
My stay at the hotel was mixed. The rooms, although clean, were tired and needed some attention. The service was adequate, but there were communication issues. The location was convenient, but parking charges were excessive. The dining experience was subpar, with poorly maintained food stations. Overall, a decent stay with room for improvement.
After a train ride to Paignton, the hotel offers excellent clean rooms with comfortable beds and nice bathrooms. However, some areas had dirt and dust, including the headboard, light switches, and dust webs across the ceiling. The bathroom showed signs of mold, toothpaste on tiles, and grime on the shower screen. It would have been nice to receive a pot of tea daily instead of just on the last morning.
Despite some maintenance issues in the rooms and the inconvenience of the pool being closed, the hotel offers good service with a few standout staff members. The location is excellent for exploring the town, but the dining experience could be more consistent.
The hotel is located only ten minutes walk away, which was the main reason for choosing. The rooms were well-adapted to our needs with a good size room, comfortable beds, TV/wifi good, and a well-sized bathroom. However, the cleanliness was not up to par, as it seemed the room hadn't been hoovered for some time with lots of crumbs etc. The air conditioning also didn't work well, which was a bit disappointing.
The hotel room was a bit smaller than anticipated and unfortunately not as clean as expected. The afternoon tea was a highlight of our weekend stay.
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