The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 16 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Yoga class
Sports trainer
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Spa lounge
Sauna
Jacuzzi
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Southernhay East,
Exeter,
United Kingdom,
EX1 1QF,
Devon
Map view
street view
Southernhay East,
Exeter,
United Kingdom,
EX1 1QF,
Devon
City landmarks
Museum
Royal Albert Memorial Museum
720 m
Haven Banks - The Quay
Exeter Quay
1.6
km
Park
Northernhay Gardens
700 m
Castle
Rougemont Castle
700 m
2 Paris Street
Underground Passages
600 m
Off Fore Street Mint Lane
St Nicholas Priory
660 m
Queen Street
880 m
Queen Street
Miles' Clocktower
850 m
Art object
Redvers Buller
1.0
km
Bridge
The Iron Bridge
660 m
Church
Riverside Church
910 m
Nearby
Church
Exeter Cathedral
470 m
17 Catherine St
St Catherine's Chapel and Almshouses
370 m
Exeter - Catacombs and Lower Cemetery
230 m
Phoenix Blitz Memorial
Blitz Fountain and the Phoenix Blitz Memorial
230 m
Cathedral Yard Exeter Cathedral
Statue of Richard Hooker
320 m
Frog Street In a park off Frog Street
The Medieval Exe Bridge
530 m
Church
St Stephen's Church
410 m
Event hall
Exeter Guildhall
380 m
Princesshay
Blue Boy Statue
440 m
Exeter High Street
Exeter Riddle Sculpture
440 m
Church
St Pancras Church
450 m
251 High Street
Year of the Pedestrian Statue
560 m
National Trust's Killerton Estate
Clyston Mill
230 m
Near Killerton House
Budlake Old Post Office
230 m
Church
St Martin's Church
330 m
Shopping Area
Princesshay
460 m
Edmund Street
The House That Moved
440 m
Event hall
Tucker's Hall. The Guild of Weavers
450 m
Cathedral Yard
Exeter Cathedral Christmas Market
420 m
Restaurants
Opa Taverna
210 m
36-37 South Street
Cosy Club Exeter
170 m
1 Southernhay East
White Hart
210 m
66 South Street White Hart Hotel
Sparkles
230 m
10-12 Palace Gate
The Fusion Buffet
270 m
10 Palace Gate
Real India
260 m
28 South Street
On The Waterfront
410 m
4-9 Southern Warehouse
Cote Brasserie
500 m
19-21 Cathedral Yard
Pasha
310 m
80 South Street
Kaspa's Desserts
280 m
1 Market Street
Tang Shian
300 m
77-78 South Street
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Great location
Friendly staff
Disorganized dining
Room issues
6.2/10
Nice
Rooms
6.4
Location
7.7
Service
5.9
Dining
5.3
Guest reviews
6.2/10
based on 12 reviews
7.7
7.7/10 based on 3993 reviews
Peter
United Kingdom,
February
2024
7.2/10
The hotel offered a quiet and spacious stay with good size rooms and comfortable beds, though limited bathroom facilities. The service was a mix of friendly and helpful staff, but with a few tired individuals. The location was fairly peaceful outside the city with some crowded areas. The dining experience ranged from shambles to satisfactory. Overall, a comfortable and friendly place with some room for improvement.
Rooms
8.0
The room was well-adapted to our needs, quiet, and spacious, though limited by having only a bath.
Service
7.0
The service was a mix of friendly and helpful staff, though some seemed tired and fed up.
Location
7.0
The location was fairly peaceful outside the city, though crowded with local monthly members.
Dining
6.0
The dining experience ranged from shambles to satisfactory, with hard-working staff.
Facilities
8.0
The spa center offered good amenities, though some areas were crowded.
Tommy
United Kingdom,
January
2024
5.4/10
The hotel had spacious rooms on the ground floor but with worn furniture, noisy air conditioning, and an uncomfortable bed. The staff was attentive and able to assist effectively, although they could benefit from additional training in customer service. The location was disappointing due to being crowded with local monthly members, not just hotel guests, and there were unauthorized transactions on the billing. The dining experience was lacking with limited fresh options, and the facilities seemed disorganized.
Rooms
6.0
The room was spacious but had worn furniture and an uncomfortable bed.
Service
7.0
The staff were attentive but could use more training in customer service.
Location
5.0
The location was crowded with local members, not just hotel guests, and had issues with unauthorized transactions.
Dining
5.0
The dining experience was disappointing with limited fresh options.
Facilities
5.0
The facilities seemed disorganized.
Harry
United Kingdom,
December
2023
5.2/10
The hotel is centrally located, offering easy access to shopping areas and attractions. The rooms are in need of renovation and warmth could be an issue. The hotel charges a high fee for parking, and the pool and gym have limited hours due to staffing challenges.
Rooms
5.0
The rooms are really tired and desperately need an update. Some noticeable wear and tear like threadbare carpet and chipped furniture. The location above the reception can be noisy with people smoking outside.
Service
5.0
The staff are friendly, but seem under-trained. There were issues with understanding the menu and providing appropriate service. Waiting for new tableware was also a downside.
Location
8.0
The hotel's best feature is its central location, providing easy access to shopping areas and the cathedral. Onsite parking is convenient.
Dining
5.0
The dining experience was below average with limited options. The quality of the food was not great, and the lack of a full English breakfast was disappointing.
Facilities
6.0
The pool and gym have restricted hours due to staffing issues. Other facilities are average.
Michael
United Kingdom,
November
2023
7.0/10
My stay at the hotel was a mix of good and not-so-good experiences. The room was excellent, but there was a moldy odor from surrounding rooms. The service was a bit hit-and-miss, with some staff being very helpful while others were rude. The location was excellent for my needs near the Cathedral, but there were some cleanliness issues. The dining was decent, but lacked variety in fruit options. Overall, a stay with highs and lows.
Rooms
7.0
My room was designated as a 'Privilege' room, but it was essentially just re-carpeted to meet the standard. There was a moldy smell coming from other rooms around mine, which was a downside.
Service
6.0
The service was a mix of good and bad. On the positive side, they sorted out things quickly and even gave newlyweds a nice surprise with champagne. However, some staff members were very rude, making me feel uncomfortable during interactions.
Location
8.0
The location was excellent for me as it was near the Cathedral where I had an event. However, I noticed some cleanliness issues around the front of the property, which could have been better maintained.
Dining
7.0
The dining experience was average. The food was good, but the lack of fresh fruit variety was a letdown. Also, finding traces of the previous guest outside the room was not pleasant.
Facilities
7.0
John
United Kingdom,
November
2023
5.2/10
My stay at the hotel had its ups and downs. The location was perfect for exploring Exeter and the surrounding area, with just a short walk into town or down to the quay. The rooms, however, had some issues like a pothole by the bed and a large cobweb in the archway. The dining experience was a bit disorganized, but the staff did their best to provide good service under tight deadlines.
Rooms
5.0
The room I stayed in had a pothole on one side of the bed and a completely wet carpet. It was a bit small for a family room and lacked shelf space in the bathroom. The furniture seemed dull compared to other standard rooms in the hotel.
Service
5.0
The staff had an unpleasant attitude and seemed to ignore additional information I had provided during booking. Despite that, they worked hard under tight cleaning deadlines.
Location
8.0
The hotel's location was a bonus as it allowed for easy exploration of Exeter and the surrounding area. It was convenient to walk into town or enjoy the quay.
Dining
5.0
The dining experience was a bit disorganized with some basic and not the nicest ingredients. The hot sections were served on cold plates, which was disappointing.
Facilities
6.0
The facilities were average with some areas needing improvement in terms of organization and quality.
Great location
Disorganized dining
George
United States,
October
2023
6.0/10
My stay at the hotel had its ups and downs. The rooms were comfortable and clean, but they showed some signs of wear and tear like peeling wallpaper and drink splatters on the wall. The bedding was cozy, and the shower was spacious. However, it was a hassle to get a hairdryer as we had to ask three times and fetch it ourselves three hours later. The service was a mixed bag, with an issue of being overcharged compared to the advertised rate on the website. On the bright side, the location was excellent, conveniently close to the Cathedral, shops, and the charming Quay. The dining options left much to be desired, with limited choices and uninspiring fruit options. Despite the setbacks, the Southgate wasn't all bad, boasting good public areas and proximity to various upscale boutiques and restaurants nearby.
Rooms
7.0
The rooms were comfortable and clean, though showing some signs of wear.
Service
5.0
The service was a bit inconsistent, and we faced an issue of being overcharged.
Location
8.0
The location was excellent, convenient for exploring the city and its attractions.
Dining
5.0
The dining experience was lackluster with limited options.
Facilities
6.0
The hotel offered standard facilities with nothing exceptional noted.
Keith
United Kingdom,
October
2023
6.8/10
The hotel was surprisingly quiet, but I found hairs in my bed and shower. The location is amazingly central, perfect for a short stay in the city. The dining experience was mixed, with an excellent breakfast but disappointing replacement options. Service was slow at times and lacked staff availability.
Rooms
7.0
My stay was surprisingly quiet, but there were some cleanliness issues with hairs in my bed and shower.
Service
6.0
The service had its ups and downs, with slow responses and limited staff availability, but they tried their best to meet Mercure hotel guidelines.
Location
8.0
The hotel's central location is great for exploring Exeter without needing a car, but there were some issues on busy days like Bank Holiday Monday.
Dining
7.0
The dining experience was a mixed bag, with excellent breakfast options but disappointing replacements at times.
Facilities
6.0
The hotel had some limitations in terms of facilities, especially during peak times, which affected the overall experience.
Joseph
United Kingdom,
October
2023
6.6/10
My stay at the hotel was mixed. The rooms, although clean, were tired and needed some attention. The service was adequate, but there were communication issues. The location was convenient, but parking charges were excessive. The dining experience was subpar, with poorly maintained food stations. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms, although clean, were tired and bashed, with worn carpets and stained curtains. Check-in was delayed, causing inconvenience for my elderly mother.
Service
6.0
The service was fine, but there were communication issues, and one staff member seemed more focused on personal matters than guest needs.
Location
8.0
The location met our expectations, with easy access to the city center and local amenities, although the parking charges were seen as excessive.
Dining
5.0
The dining experience was subpar, with under-staffing, cold plates, and poorly maintained food stations, although it catered to various types of guests adequately.
Facilities
7.0
The hotel offered typical facilities though nothing exceptional was noted. Parking charges were considered a downside.
Convenient location
Excessive parking charges
Edward
United Kingdom,
September
2023
8.2/10
After a train ride to Paignton, the hotel offers excellent clean rooms with comfortable beds and nice bathrooms. However, some areas had dirt and dust, including the headboard, light switches, and dust webs across the ceiling. The bathroom showed signs of mold, toothpaste on tiles, and grime on the shower screen. It would have been nice to receive a pot of tea daily instead of just on the last morning.
Rooms
7.0
The rooms were clean and comfortable but had some cleanliness issues.
Service
9.0
The staff was young, enthusiastic, and very helpful, especially in orienting me to the Cathedral and High Street, both just around the corner. They were responsive despite initial skepticism and eventually very accommodating.
Location
8.0
The location is excellent, being only a 5-minute walk into the city center, making it easily accessible to everything one may need. However, a more comfortable bed would have been appreciated.
Dining
8.0
The dining experience was good, offering a great selection. However, it would have been preferable to have breakfast in the city center.
Facilities
9.0
The hotel provides room service, dry cleaning, housekeeping, and welcomes pets, offering various amenities to enhance the stay.
Earl
United States,
September
2023
6.6/10
Despite some maintenance issues in the rooms and the inconvenience of the pool being closed, the hotel offers good service with a few standout staff members. The location is excellent for exploring the town, but the dining experience could be more consistent.
Rooms
7.0
The rooms needed repair and updating, with some maintenance issues like paint falling off the walls. Despite these issues, they were spacious and comfortable.
Service
6.0
While lacking in overall customer service, some staff members were very professional, especially Alana at reservation. They provided helpful services like cutlery and accommodating Key workers.
Location
9.0
The location is superb, offering easy access to the town center and riverside. With pubs and shops nearby, it's convenient for exploring the area.
Dining
6.0
The dining experience had some issues like no staff to seat us promptly and limited food options. However, it was satisfactory overall.
Facilities
5.0
The hotel provides basic facilities, although there were issues with the swimming pool being shut for most of the stay.
Anthony
United Kingdom,
August
2023
7.6/10
The hotel is located only ten minutes walk away, which was the main reason for choosing. The rooms were well-adapted to our needs with a good size room, comfortable beds, TV/wifi good, and a well-sized bathroom. However, the cleanliness was not up to par, as it seemed the room hadn't been hoovered for some time with lots of crumbs etc. The air conditioning also didn't work well, which was a bit disappointing.
Rooms
7.0
The rooms were well-adapted to our needs with a good size room, comfortable beds, and decent amenities.
Service
8.0
The staff, especially the night staff, were excellent and very accommodating, rectifying mistakes promptly and without any fuss. However, the room could have been cooler, especially during hot summer nights.
Location
9.0
The hotel's location was good with only a short walk to restaurants, bars, and shops in Exeter Mercure Southgate. The beautiful lobby area added to the charm of the place.
Dining
7.0
The dining experience was nice, and the location was ideal for exploring the area. However, some food seemed to have been left out for a while.
Facilities
7.0
The hotel offers basic facilities that serve their purpose adequately.
Cecil
United Kingdom,
May
2023
5.0/10
The hotel room was a bit smaller than anticipated and unfortunately not as clean as expected. The afternoon tea was a highlight of our weekend stay.
Rooms
5.0
The room size was smaller than I imagined, and cleanliness was lacking with dust and mold present.
Service
5.0
The service was lacking attention to detail and seemed understaffed, making it challenging for the receptionists.
Location
7.0
The location was ideal near the high street, cathedral, and quayside, but some cleanliness issues were noted in the surroundings.
Dining
5.0
The dining experience was subpar with poorly stocked buffet and staff overwhelmed.
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